Frequently Asked Questions
WILL MY PACKAGE BE DISCREET?
Absolutely! Your order will arrive in a sealed Nampost Courier box, with no outside HushHush branding. The sender will be stated as HH only. All packages are marked as Private. The items inside the box is wrapped in plain brown paper.
WHAT IS THE ORDER PROCESS?
Browse our website and select the products you’d like by clicking on “Add to cart”. Your shopping cart and order total is shown in the top right-hand corner. You can add as many items as you want. Please note that adding a product to your cart does not reserve the item for you for longer than 5 days. When you’re ready, click on your cart and then “Checkout”. Fill out your delivery address, tick to accept the Terms and Conditions (which is provided at the bottom of the homepage) and click on “Purchase now”. You will be guided to complete your purchase through Payfast. You will be required to enter your card details, but no PIN will ever be asked!
IS ONLINE PAYMENT SAFE?
Yes. Our online card transactions are processed by Payfast, a secure and reliable online payment gateway using industry-standard security measures.
WHAT ARE MY PAYMENT OPTIONS?
Online payments using a credit or debit card are processed by Payfast, a secure and reliable online payment gateway using industry-standard security measures. On request by email to info@hushhush.com.na , EFT or cash deposits may be arranged. We do not accept eWallet, EasyWallet or PayPulse payments.
HOW WILL I GET MY ORDER?
Orders are sent with Nampost Couriers to anywhere in Namibia. Once packages are dispatched, you will receive an email with the waybill number so that you can track your package with your local Nampost Courier depot.
HOW LONG BEFORE I RECEIVE MY ORDER?
Orders are dispatched Monday to Friday, and only once payment has been cleared. This usually takes a day, or two in some cases, depending on the bank you use. Delivery is usually within 24-48 hours later. Longer timelines may apply to remote areas.
HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED SUCCESSFULLY?
When we receive your order, it will be confirmed via email immediately. Let us know on info@hushhush.com.na if you do not receive confirmation.
MAY I CANCEL MY ORDER?
Once orders have been placed and payment is received, no cancellations will unfortunately be accepted.
WHAT IF THE ITEM IS FAULTY WHEN I RECEIVE IT?
In the rare event that you receive a faulty product, you should inform us by email within 2 weeks of receipt. Record a video demonstrating the correct use and operation of the product and send it to us. Returns, replacements or refunds will be discussed on a case by case basis.
CAN I EXCHANGE THE PRODUCT IF I DON’T LIKE IT?
Unfortunately not. Due to the intimate nature of our products they cannot be exchanged. Every product on our website has a description, so make sure before you buy.
WHAT DOES SHIPPING COST?
N$100 shipping for every 4 items ordered will be added to your purchase. The amount will be reflected at check out and is in included in the total payable.
CAN I PAY ON DELIVERY?
This is not an option, as we only process orders once payment is cleared with our bank.
